Hill Farm and Orchard

Terms and Conditions

Section 1 - General Terms and Conditions

Before confirming your Wigwam or camping booking at Hill Farm & Orchard, please take the time to read the information below. It includes vital information regarding cancellation policies the amenities and services available at the site, which will assist you with planning your holiday. Please do not hesitate to contact us by telephone or email with any queries or any further information you may need to make your holiday extra special.

Payment Policy 
To secure your booking, payment in full is required at the time of booking. We do not accept provisional bookings so please do not make a booking unless you are in the position to honour it. Please contact us with any queries or if you prefer to make a telephone booking.

Cancellation/No-Show Policy
In the event of cancellations or no-shows, we do not offer any (either full or partial) refund. However, if more than 48 hours notice is given, we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so.

Travel Insurance
We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.

Farm Safety
No one is permitted to visit the farm without prior permission. Please do not allow children to play on farm machinery. Gates should be left as found and the country code adhered to. Maximum speed limit of 5mph on-site must be adhered to at all times.

Smoking
Smoking (including e-cigarette devices) is not permitted in the Wigwam® Cabins or in any communal areas.  Please ensure cigarette butts are disposed of safely in bins provided and not littered.  

Dogs
Well behaved dogs are allowed on our site but must be kept on leads and owners must be responsible for them at all times. Please remember Hill Farm & Orchard is a working farm with sheep and cattle grazing in close proximity to the Wigwam® Cabins and the campsite. Any damage caused by your dog will be chargeable. Owners are responsible for cleaning up after own dogs.  Never leave your dog unattended. Failure to comply with these rules will result in you being asked to leave the site and no refunds will be given.

Maximum of 1 well behaved dog per wigwam

Noise
Music is not permitted.  Please be considerate of other guests. Keep noise to a minimum after 10pm. If you do not adhere to this or any warnings, police will be called.  

You must not use a drone, powered model aircraft or any other flying object.  You must not use Chinese lanterns, fireworks or similar.  You may not ride bicycles, scooters (or similar) so as to cause a nuisance or undue noise.  

Farm Safety
No one is permitted to visit the farm without prior permission. Please do not allow children to play on farm machinery. Gates should be left as found and the country code adhered to. Maximum speed limit of 5mph on-site must be adhered to at all times.

Smoking
Smoking (including e-cigarette devices) is not permitted in the Wigwam® Cabins or in any communal areas.  Please ensure cigarette butts are disposed of safely in bins provided and not littered.  

Sub-letting
You are not allowed to sublet the holiday accommodation or any part thereof during your period of stay. If we discover that a Wigwam or camping pitch has been sublet the party will be asked to leave site and the main booker will remain liable for the full cost of the booking.

Complaints Procedure
We take all comments from guests seriously. In the unlikely event that you wish to make a complaint, you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

Code of Conduct
We expect all our visitors to respect and look after the site, communal buildings and, if applicable, the Wigwam® you are staying in. We also require you to respect your fellow visitors and keep noise levels to a minimum after 10pm. Parents are responsible for their children, as such children must be supervised at all times.

Property/ land / contents
Please ensure that you take all reasonable care in the use of Hill Farm & Orchard property and contents, including the security of the property. Report any damages as they occur. We reserve the right to charge for all and any repairs, losses or replacements necessitated by the negligent act or omission of any of your party, guests or invitees. If necessary, this may include an administration charge.

Loss, damage, injury or fire
Hill Farm & Orchard take no responsibility for loss, damage or injury to you or any of your party, vehicles or property by fire, accident, theft or weather as a consequence of this agreement or the occupancy following on thereon. We recommend you have adequate travel, vehicle and property insurance.  


Section 2 - Arrival/Departure Procedures

Check-in for Wigwams
You can check in from 4pm onwards. Late night arrivals should telephone in advance to arrange. 

Departure for Wigwams
Please check out by 10am. Whilst we clean all Wigwam® Cabins and amenity areas we do ask that you leave the Wigwam® Cabins tidy. No food should be left in the fridges. All dishes should be washed and dried and put away in the kitchen area.

Group Bookings
Please contact us directly to organise parties or corporate events.

Hot Tubs
If staying in a Wigwam with a hot tub, please make sure you have read the instructions located in the wigwam and near the hot tub.  Please note that these are for the wigwam guests only and you are responsible for any damages caused when using the hot tub. Please note we cannot guarantee that the hot tub will be up to temperature at your time of arrival.

Waste disposal and recycling
Please keep Wigwam® Cabins tidy inside and outside. On departing the Wigwam®, areas should be in a tidy, litter free condition. Take/clear your waste to the bins/recycling points provided. Where no designated bin is provided for an item/object, please take item home for disposal. We reserve the right to apply an extra charge for unauthorised litter disposal or unsatisfactory conditions.

Barbeques
Unfortunately, guests are not permitted to bring own barbeques to the Wigwams.  Firepits along with firewood, coal, fire starter pack, set of 3 cooking utensils and fire-resistant glove are available to hire for £20.00 for the duration of your stay.  Additional firewood and coal is available upon request and an additional charge of £10.  

Do not dispose of ash or embers in hedgerows or waste bins.  A designated ash bin is provided. 

 

When making a booking you agree that:
You or at least one member of your party is 21 years or over.
You have the authority of all persons in your party to book on their behalf.
You (and all of your party) accept the above Terms & Conditions
You (and all of your party) agree to be responsible for any loss or damage caused by any member of your party or animal accompanying you.

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