Hill Farm and Orchard

Privacy Policy

At Hill Farm and Orchard we respect your privacy and take the protection of your Personal Data very seriously. This Privacy Policy explains the steps we take to ensure any Personal Data provided to or collected by us is kept secure. It also explains the Personal Data we collect and why; how we process it; and how you can access, amend and erase the information we hold about you. 
For the purpose of this Privacy Policy, Hill Farm and Orchard are the Data Controller, which means that we determine why and how we process the Personal Data that we have collected. 

What is Personal Data?
It is any information you provide about yourself that allows you to be identified, contacted or located, such as your name, address, phone number or email address.

What Personal Data do you collect and why?
We collect certain Personal Data from you including your name, business name, business email address and business telephone number(s) when you:

•    Send us an enquiry via our website, or purchase software or a licence subscription. This enables us to contact you about your purchase or enquiry and to keep records of our business relationship;
•    Consent to receiving marketing information. This enables us to send you details of our other products and services, usually via email.
No Personal Data is collected without your consent and we will never share your personal information with third-party companies for marketing purposes.
Please see out Cookies Policy below which explains the basic connection details we collect when you visit our website in order to improve it. 

What legal basis do you use to justify the collection of my Personal Data?
Under the UK General Data Protection Regulation (GDPR), we use 'contract' and/or 'legitimate interest' as the legal basis for collecting, storing and processing your Personal Data when:
•    You make a Booking with Us; 
•    You enquire about a Booking with Us; or
•    You contact us with a sales or other type of enquiry.

We use 'consent' as the legal basis for collecting, storing and processing your personal data only when you have actively and clearly agreed to us contacting you with marketing promotions. For example, when you have ticked a box on our website to opt in to receiving marketing promotions. You can withdraw your consent at any time.

Where is my Personal Data stored, who has access to it and how secure is it?
Your Personal Data is held securely in accordance with our internal security policy and the law in order to prevent unauthorised access or disclosure.

•    We hold all Personal Data collected via our website within a secure, password-protected system.
•    Only authorised users with valid user names and passwords have access to the Personal Data held on this system. 
•    The system is stored on a secure server located in a secure UK data centre where only authorised personnel have access to the building.

How long do your store my Personal Data for?
If you have made a purchase from us we will store your Personal Data for a minimum of 7 years, in compliance with HMRC transactional and invoicing record requirements.   
If you have requested information from us via our website – whether it’s by  email, phone or post – we will store your personal data on file for a minimum of 1 year. We will not send you any marketing information unless you have actively given us permission to do so.

How can I stop receiving marketing information from Hill Farm and Orchard?
You have the right at any time to:
•    Opt out of being sent marketing material by Us if you do not wish to receive further information from Us; or 
•    Unsubscribe from our mailing list.
Either click ‘unsubscribe’ on the email link or email our Data Protection Officer, Susan Nash at info@hillfarmandorchard.co.uk.

How can I view and amend the Personal Data which Hill Farm and Orchard hold about me?
You have the right to know what personal information we hold about you and to amend it at any time. You can ask to view and update your Personal Data by emailing our Data Protection Officer, Susan Nash at info@hillfarmandorchard.co.uk.

How can I delete the Personal Data which Hill Farm and Orchard hold about me?
You have the right to request we delete any Personal Data that we hold about you. We will do everything in our power, where legally allowed, to comply with your request. 

To discuss your request, email our Data Protection Officer, Susan Nash at info@hillfarmandorchard.co.uk.

Please note: we may not be able to delete all of your Personal Data from our records if you have made a purchase from us within the past 7 years. Also, please be aware that because of backups and records of deletions, it may be impossible to delete a record without retaining some residual information retrospectively. If you request us to deactivate your Personally Identifiable Information, we will functionally delete this information, and we will not sell, transfer or use Personal Data relating to you in any way.

Who can I complain to if I have an issue with the way Hill Farm and Orchard process or store my Personal Data?
If you believe that our processing of your Personal Data infringes data protection laws, you have the right to complain to the supervisory authority responsible for data protection. Please contact the appropriate authority in your country of residence. In the UK, the supervisory authority is the ICO

Other websites
Our website contains links to other websites. The Hill Farm and Orchard Privacy Policy applies to the Hill Farm and Orchard website only, so when go to the link websites you should refer to their Privacy Policies.

Changes to our Privacy Policy
We regularly review our Privacy Policy and update this web page. This privacy policy was last updated on 12 February 2021.

How to contact us
If you wish to discuss any aspect of our Privacy Policy, contact our Data Protection Officer, Susan Nash at info@hillfarmandorchard.co.uk or writing to Hill Farm, Slapton, Leighton Buzzard, Buckinghamshire, LU7 9DD.

Hill Farm and Orchard Cookies Policy

Our website uses Cookies. Cookies help you navigate this website efficiently and enable us to collect standard internet log information and visitor behaviour data. This information is used to track and analyse visitor use of the website and to compile statistical reports on website activity. 

What is a Cookie?
It is a small data file that your browser stores on your device when you visit a website and will be sent back to the website each time you request a page. It asks permission to be stored in your device’s memory. Some Cookies are essential for websites to work and others record information about your online preferences and allow us to distinguish you from other users. This in turn helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
Your internet browser allows you to set your devices to:

•    accept all Cookies
•    to notify you when a cookie is issued; or 
•    not to receive Cookies at any time. 

If you choose not to receive Cookies at any time (‘disable’) then certain personalised services cannot then be provided to you. This means you may not be able to take full advantage of all of the website features. Each browser is different, so check the ’Help’ menu of your browser to learn how to change your Cookie preferences.

What Cookies are used on this site and why?

Strictly Necessary Cookies
These are essential to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies many of the services you have asked for, such as paying invoices or downloading trial versions of the software cannot be provided.

Here is a list of the Strictly Necessary cookies used on this website.

Cookie: Essential Site Cookie
Name: ASP.Net_SessionID
Purpose: This is a unique ID given to every user to help the website maintain session information for the Microsoft.NET framework that runs our website. This cookie is deleted as soon as you leave our website.

Performance Cookies
These collect information about how visitors use a website, such as which pages visitors go to most often, and if they get error messages from web pages. They don’t collect personal information that identifies a visitor: all information collected by these cookies is anonymous. They are used to improve how a website works only.

Below is a list of the performance cookies used on this website.

Cookie: Google Maps 
Purpose: This site may use Google Maps to provide detailed information on how to locate us. Google Maps stores up to four cookies: khcookie, NID, SNID and PREF. We use the Google Maps tools on the basis that Google adheres to its privacy policy, which can be found at policies.google.com/privacy?hl=en-GB&gl=uk and its terms of service for Google Maps at www.google.com/intl/en_uk/help/terms_maps/

Cookie: Google Analytics
Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. 

Further details about Google Analytics cookies:

Name: _utma Purpose: Contains a unique and anonymous identifying ID, which allows us to ensure that subsequent visits to our website are recorded as belonging to the same (unique) visitor. This cookie expires after two years.

Name: _utmb Purpose: This is used to establish and continue a unique user session. Each time you request another page from the website the cookie is updated to expire after 30 minutes. 
_utmc works with __utmb to determine when to create a new session for a website visitor. This is a session cookie and expires when you exit the browser.

Name: _utmz Purpose: This tracks how you found us (for example, you navigated from a search engine) and is used to calculate traffic and navigation within the website. It is updated with every new page view and expires after 6 months.

Functionality Cookies
These allow the website to remember the choices you make (such as preferred language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a Cookie the region in which you are currently located. These Cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may be used to provide services you have asked for such as watching a video or commenting on a blog. The information these Cookies collect may be anonymous and they cannot track your browsing activity on other websites. 

This site uses no functionality cookies.

Targeting Cookies or Advertising Cookies
These are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

This site uses no targeting or advertising Cookies.

More information
For more information about Cookies and how to manage them, go to: www.youronlinechoices.co.uk and www.allaboutcookies.org

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